Support Management
QubePro Support module; It provides professional customer service management with customer support requests, ticket management, SLA policies, contract tracking and comprehensive reporting.
Basic Features
# Support Ticket Management
- Creating, editing and closing tickets
- Status flow (open / in progress / resolved / closed)
- Priority level assignment
- Assigning and reappointing representatives
- Ticket history and comment history
# Customer and Contact Management
- Customer registration and profile management
- Individual contact management
- Company-person association
- Customer activity history
# Contract Tracking
- Creating customer contracts
- Contract duration and renewal reminders
- Contract-based SLA application
# SLA Policies
- Defining response and solution time
- Priority based SLA rules
- SLA violation alerts and escalation
# Templates
- Email templates (ticket opened, updated, closed)
- Numbering templates (such as TKT-2026-0001)
- Automatic notification rules
Pages
| Page | Description | |---|---| | Dashboard | Number of open tickets, SLA status, team performance | | Support Tickets | List and management of all tickets | | Customers | Customer records | | Contacts | Contact person management | | Companies | Customer companies | | Contracts | Active and past contracts | | Email Templates | Automatic notification templates | | Numbering | Ticket numbering rules | | SLA Policies | Service level agreement rules | | Reports | Performance and analytical reports | | Organizations | Department and team structure | | Roles | User authority roles | | Settings | System settings | | Translations | Interface language management |
Access After
logging into the QubePro platform, you can access it by clicking the Support tab from the left menu.
API
| Endpoint | Description |
|---|---|
GET /support-ticket | Ticket list |
POST /support-ticket | Create new ticket |
PUT /support-ticket/:id | Update ticket |
GET /customers | Customer list |
POST /customers | New customer |
GET /contacts | Contact list |
GET /companies | Company list |
GET /contracts | Contract list |
GET /sla-policy | SLA policies |
POST /sla-policy | New SLA policy |
GET /email-template | Email templates |
GET /numbering-template | Numbering templates |
GET /report | Reports |
GET /status | Ticket status definitions |
Quick Start
- Create SLA Policy — Define response and resolution times
- Add Email Template — Prepare templates for automatic notifications
- Add Customer — Enter customer and person information into the system
- Create Ticket — Save the customer request in the system and assign a representative
- Track — Track open tickets and SLA status via Dashboard