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Frequently Asked Questions

I can't log in, what should I do?​

  • Check your email/username and password.
  • Pay attention to the difference between uppercase and lowercase letters.
  • Use the password reset step if necessary.

I'm getting an authorization error on a page, why?​

Your account role may not be suitable to view the relevant module or transaction. Ask your system administrator for role/authority control.

The content​

does not change when I change the language, what should I do?

  • Hard refresh the page.
  • Clear cache.
  • If it still doesn't work, the translation record in the relevant language may be missing.

Why don't I have some menus?​

Menu items are created dynamically according to role, license and active module status.

Data arrives late on payment/invoice screens, is it normal?​

Since these screens pull data from platform services, the initial loading time may vary depending on internet connection and service density.

How to open a support request?​

You can create new requests and respond to existing requests from the Support page in the Console.